Plans centre on staging-tested updates to WordPress core, your theme, and agreed plugins; monitored backups with periodic restore checks; uptime and security monitoring; and a defined allowance for small support tasks such as form tweaks or banner updates. Each month you receive a summary of changes and open recommendations. Larger work — new templates, integrations, migrations — is scoped separately. Exact tiers depend on whether you run WooCommerce, multisite, or heavy integrations. We confirm scope in writing before billing so internal finance and marketing know what is covered versus what needs a project quote.
WordPress · Tech
WordPress maintenance & support
Monthly care: core, theme and plugin updates, tested backups, security scans and priority support.
Security, backups, updates, uptime monitoring and emergency response.
What you get
- Staging then production updates
- Monitored backups
- Security patches
- Small content tweaks included
Who WordPress maintenance is for
WordPress maintenance from Faraday Web Services is for organisations that depend on their site for leads, bookings, or revenue — but do not want updates, backups, and security incidents to land on an already stretched internal team. Typical clients include professional services firms, B2B brands, membership sites, and WooCommerce operators across the UK, France, Belgium, and Switzerland who need predictable care, not reactive panic when a plugin update whitescreens the homepage.
You are a strong fit if your site was built properly (ideally by us or another quality partner) but needs ongoing staging-tested updates, monitored backups, malware scanning, and a named team that understands your stack. If the site itself is failing structurally — bloated builder, chronic malware, or rankings collapsing from technical debt — we may recommend a redesign or custom rebuild first, then maintenance on a healthy foundation.
Maintenance pairs naturally with growth work: after stabilising updates, many clients schedule on-page SEO, performance tuning, or small feature sprints without opening a full project every time. Sites we did not build are accepted after a technical review so we know what we are responsible for on day one.
Benefits of managed WordPress care
Updates run on staging first, then production — core, theme, and plugins — with rollback plans when vendors ship breaking changes. That discipline prevents the “Friday afternoon update” story that takes the contact form offline all weekend. Monitored backups are tested periodically so restore is a procedure, not a hope. Security patches, login hardening, and malware scans reduce exposure between releases.
You get priority access for incidents and a clear channel for small content or configuration tweaks within plan limits — banner swaps, form recipient changes, new team members — without re-scoping a project each time. Reporting summarises what changed, what we watched, and what needs your decision (for example retiring an unused plugin or upgrading PHP).
Maintenance is not a substitute for strategy: it keeps the engine reliable while you invest in SEO audits, local visibility, or conversion programmes on a site that stays fast and trustworthy. When performance drifts because of new tracking scripts or media uploads, we flag it early and can scope remediation.
Staging-first update discipline
Every meaningful update is applied to a staging mirror that reflects production plugins and content structure. Smoke tests cover homepage, key service pages, forms, checkout if applicable, and admin login. Only then do we schedule production deployment in a window you expect. Major WordPress releases receive extra attention — theme compatibility, deprecated hooks, and database upgrades — documented in your monthly report.
Security and backup you can audit
Backups run on a defined schedule with off-site retention; restore drills happen on a cadence we agree in the contract. Security monitoring looks for file changes, known vulnerabilities in your plugin set, and brute-force patterns. We align with hardening recommendations where gaps exist — HTTP headers, two-factor for admins, least-privilege roles — so maintenance is proactive, not only ticket-driven after compromise.
How our maintenance programme works
Onboarding starts with inventory: hosting, DNS, plugins, integrations, and who owns licences. We document emergency contacts and escalation paths. Ongoing rhythm is described on our process page; examples of sites we keep healthy appear in the portfolio.
Onboarding and baseline health check
We audit the current install: PHP version, plugin inventory, cron health, backup status, SSL, and obvious performance issues. A short report lists quick wins and risks — duplicate SEO plugins, abandoned admin accounts, oversized autoloaded options. If a SEO audit or performance pass is needed before monthly care makes sense, we say so upfront rather than masking structural problems with Band-Aid updates.
Monthly rhythm: updates, monitoring, support
Each month includes scheduled update windows, backup verification, uptime monitoring, and security review. Support tickets cover defined small changes; larger requests become scoped mini-projects (new template section, integration tweak, landing page). We coordinate with your hosting provider or advise on hosting improvements when server limits cause timeouts during backup or checkout peaks.
Incidents, restores, and communication
When something breaks — hosting outage, failed update, suspected malware — we follow a written playbook: assess impact, restore from known-good backup if needed, patch root cause, and post-mortem in plain language. You are not left guessing whether the site is safe to send traffic to. For commerce sites using WooCommerce, we extend checks to cart, tax, and payment smoke tests after updates.
What influences pricing
Maintenance plans are tiered by complexity: number of plugins, multisite, WooCommerce, custom integrations, traffic spikes, and expected support minutes. A lean marketing site costs less than a shop with ERP webhooks and nightly feed imports. One-off “rescue” engagements — cleaning malware, fixing a broken update — are quoted separately from recurring care.
We are transparent about what is in scope: core/theme/plugin updates, backups, monitoring, and defined tweak time versus out-of-scope work (new features, full redesign, unlimited content entry). Annual billing often reduces effective monthly cost; emergency-only arrangements exist but are poorer value than prevention. Compare related offerings in the services catalogue if you need build plus care bundled at kick-off.
Request a plan recommendation via our free quote form or contact page. We reply within one business day with questions about hosting access, plugin list, and business criticality (lead gen vs transactional).
Serving WordPress sites across the UK and Europe
We maintain WordPress remotely for clients in the United Kingdom, France, Belgium, and Switzerland. Business hours support aligns with European time zones; critical incidents are handled with agreed response targets. Bilingual communication helps when your marketing team works in French but hosting invoices sit with a UK entity — common for cross-border professional firms.
Regional differences matter: GDPR-aligned logging, cookie tools, VAT display on WooCommerce, and payment gateways expected in each market. We do not treat a .fr site as a clone of .co.uk without checking legal copy and form behaviour. Organic growth in multiple cities may later need local SEO; multilingual setups may need international SEO coordination — scoped beyond base maintenance when you are ready.
Company background is on the about page; policies on legal information. Whether your server is in London, Paris, or Frankfurt, the same senior team owns the relationship.
Why businesses trust Faraday with WordPress care
Clients stay because we built or audited many of the sites we maintain — we know the theme, the plugin policy, and the integrations. You are not a ticket number in a generic panel that updates everything blindly. When we recommend removing a plugin or upgrading hosting, it ties to measurable risk or performance, not upsell for its own sake.
We are engineers who also deliver custom sites and WordPress builds, so escalation path is short when a maintenance ticket reveals a template bug or SEO regression. That continuity beats handing production credentials to a discount host support queue that cannot read your custom theme.
Accountability and clear reporting
Monthly summaries list updates applied, backup status, uptime notes, and open recommendations. You know what changed without diffing wp-admin yourself. Decisions that need business input — retiring a legacy form, approving a major PHP jump — are flagged early with impact notes, not sprung on launch day.
Aligned with growth, not lock-in
Credentials and documentation remain yours. We want the site healthy whether you stay five years or bring development in-house later. Optional add-ons — AI-assisted content, AI lead tools, CRO tests — are proposed when they support your goals, not bundled into opaque “premium” tiers. General questions: site FAQ.
Reliability as a conversion asset
A maintained WordPress site sends subtle trust signals: fast loads, working forms, valid SSL, no defacement, accurate opening hours on structured data. Downtime and hacked redirects destroy campaigns — paid and organic — faster than most teams can diagnose. Maintenance is insurance on the asset that feeds campaign landing pages, service enquiries, and checkout.
When you are ready to stop gambling on ad-hoc updates, request a free quote for a care plan sized to your stack and risk profile.
Frequently asked questions
Yes, after an onboarding audit. We need to understand theme quality, plugin sprawl, hosting limits, and any custom code before accepting responsibility. If we find severe technical debt — unsupported builder, repeated malware, or backup gaps — we will recommend remediation or a rebuild rather than pretending monthly updates fix structural failure. Sites we built or rebuilt are faster to onboard because plugin policy and staging already exist. Either way, you get honest assessment: maintenance protects a sound site; it does not replace architecture that was never sustainable.
Response targets depend on plan tier and business criticality agreed at contract start. Critical issues — site down, checkout broken, suspected compromise — are prioritised over cosmetic requests. We use documented playbooks: verify hosting, roll back problematic updates, restore from backup if needed, then fix root cause. You receive status updates in plain language, not jargon. Prevention remains the goal: staging-first updates and monitoring reduce how often true emergencies occur. Clients who only call when already broken can still engage for rescue work, but recurring care is better value and lower stress.
Done properly, maintenance improves stability; reckless auto-updates on production are what break layouts. Our default is staging validation before production, with rollback ready. We maintain a plugin allow-list and test key templates, forms, and checkout after changes. If a vendor release is known to conflict with your theme, we defer and plan a compatible upgrade. When performance drifts, we investigate autoloaded options, new scripts, or media — and can scope {link:performance-optimisation|performance work} if the issue exceeds tweak time in the plan.
We advise on hosting and can coordinate migrations; some clients stay on their preferred provider while we maintain the application layer. For others we recommend partners or configurations aligned with European latency and backup requirements. Dedicated {link:hosting-devops|hosting and DevOps} engagements cover CI/CD, staging pipelines, and scaling — separate from standard maintenance but complementary. The right answer depends on traffic, compliance, and whether your current host blocks reliable backups or staging clones. We state hosting responsibilities clearly in the proposal.
A stable site protects SEO investment: no accidental noindex, broken redirects after updates, or sitemap failures. We watch for plugin changes that alter titles, schema, or hreflang. Marketing can deploy campaigns confidently when forms and tracking work after each update window. Deeper SEO execution — content, links, {link:local-seo|local packs} — sits in dedicated SEO services, but we flag technical regressions that would undermine them. Many clients combine maintenance with quarterly {link:on-page-seo|on-page} sprints or annual {link:seo-audit|audits} for roadmap refresh.
Yes. Commerce maintenance plans include extra smoke tests after each update window: add-to-cart, tax and VAT display for UK and EU markets, payment gateways, shipping rules, and order confirmation emails. High-traffic sale periods can use agreed freeze windows on non-critical plugin updates so checkout stays stable on Black Friday or seasonal peaks. Integrations with ERP, product feeds, or membership plugins are documented at onboarding so we know exactly what to retest. If the store outgrows shared hosting, we recommend infrastructure changes before peak season — coordinated with your team and any {link:woocommerce-setup|WooCommerce specialists} who configured the catalog originally.
Share your site URL, hosting access approach, plugin list if known, and what went wrong recently if anything — failed updates, malware scares, or slow backups. We run the onboarding audit, propose a tier, and confirm response targets and included support minutes in writing. Onboarding usually completes within one to two weeks depending on credential handover and whether staging must be created first. Start via {link:devis|free quote} or {link:contact|contact} — we respond within one business day. If you are planning a new {link:wordpress-development|build}, ask to bundle maintenance from launch so hypercare transitions smoothly into long-term care without a security gap.
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