Frequently asked questions

Most brochure and marketing sites fall between £2,000 and £10,000+. E-commerce, custom integrations and multilingual builds sit higher. After a short discovery call we send a fixed-scope quote with line items — no hidden extras at invoice time.

Yes. Every proposal lists deliverables, assumptions, revision rounds, timeline and explicit out-of-scope items. If the brief grows, we issue a change order before work continues.

Typically a deposit to reserve the slot, milestone payments during build, and the balance on launch. Bank transfer and card are accepted; exact splits are on your signed proposal.

UK clients receive VAT where applicable. EU B2B quotes may show VAT reverse-charge wording when valid VAT numbers are supplied. We confirm tax treatment before you sign.

Yes. Mutual NDAs are standard for product roadmaps, unreleased offers and regulated sectors. Ask when booking the consultation and we will send a template or review yours.

You should own the domain in your registrar account. We configure DNS, SSL and records at launch and document every change so you are never locked out of your own name.

Yes. Logos, colour palettes, typography rules and component libraries speed up design. If guidelines are incomplete we can extend them lightly during the first design sprint.

Goals, audience, competitor examples, sitemap wishes, brand files, access to analytics if you have them, and who approves copy. We email a short checklist after the consultation.

We structure pages and refine your drafts. Full copywriting, stock imagery or custom illustration can be scoped separately. Nothing publishes without your approval.

Layouts follow WCAG-oriented practices: semantic HTML, keyboard paths, visible focus, form labels and contrast checks on key templates. Formal WCAG audit reports can be added if required.

We implement consent banners, policy page templates and sensible form retention. Legal wording remains yours; we align technical behaviour with your privacy policy and DPA where needed.

We plan language paths or subdomains, hreflang tags and CMS workflows so editors update one locale without breaking another — common for UK–France and wider EU rollouts.

Yes — HubSpot, Pipedrive, Mailchimp, Brevo, GA4, Matomo and bespoke webhooks. Integrations are scoped with error handling, logging and least-privilege API keys.

WooCommerce and Shopify are common; we scope gateways (Stripe, PayPal, Mollie), tax display, shipping zones and product import rules before quoting build time.

Yes. We use allow-listed actions, scoped document collections, human handoff and environment separation so customer data does not train public models by default.

Most packages include two structured rounds on primary templates plus reasonable polish during build. New concepts, extra page types or brand resets are quoted before work starts.

Minor tweaks inside agreed scope are absorbed. Structural changes — new sections, languages, checkout rules — receive a written estimate and timeline impact before we execute.

Hypercare covers bug fixes, DNS propagation checks and training follow-ups. Optional care plans then handle updates; feature work moves to a new phase or change order.

Yes. We audit code quality, performance and security, then propose phased fixes or a controlled rebuild with redirect mapping so rankings and forms stay stable.

We share staging access, API notes and join technical calls so security reviews, SSO and hosting policies on your side are respected from day one.

Care plans include priority queues: critical outages first, routine tickets next business day unless your SLA states otherwise. Exact hours are listed on your maintenance agreement.

Retention depends on your host and plan — typically 30–90 days of rolling snapshots plus on-demand exports before major updates. We document restore steps and can run restores for you under care.

Each service page has its own FAQ (SEO, WordPress care, AI, e-commerce, etc.). Browse the catalogue for depth beyond this list.